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Frequently Asked Questions

Q. I am interested in purchasing a camera. Who do I contact?
Please contact us here: Contact Sales
Q. Where do I obtain many spare parts?
Contact Tech Support here: Support Form
Q. What do the flashing i-CHEQ lights on the back of my camera mean?
i-CHEQ codes are used to display the camera status by using three LEDs located at the top and back of the camera. The blinking i-CHEQ codes are mirrored in the CDUe and i-SPEED Control Software. A short-cut to the codes can be found by clicking HELP > i-CHEQ MODES in the i-SPEED Control Software menu.
Q. How can I change the playback speed of a saved AVI video?
The i-SPEED Control One and Control Multi-DAQ software automatically save video to playback at 25 frames per second. To alter this, you can open the video in i-SPEED Viewer or i-SPEED Movie Maker and click File > Save As… This brings up multiple options for resaving the video, including the Play Rate (fps). Adjust this to your desired playback rate and click OK.
Q. How do you compress your AVI video?
When the i-SPEED 7 compresses video, it compresses individual frames spatially using varying levels of JPEG compression. To perform temporal compression on the video, simply open the video in i-SPEED Viewer or i-SPEED Movie Maker click Save As... and choose your compression type under Compression.
Q. Is there any way to retrieve video that I deleted from the camera's internal SSD?
No. For security reasons, the files are permanently deleted and are not retrievable.
Q. I need to mount my camera onto a rig. What are the dimensions of the camera in relation to the mounting hardware on the base?
Please contact techsupport@ix-cameras.com for a technical casework drawing.
Q. Why can't my computer see the network location for the camera's internal SSD?
Ensure that the optional SSD is installed in the camera and that the computer is on the same network submask. The camera default IP address is 192.168.0.99; therefore the computer should be assigned an IP address of 192.168.0.XXX, where XXX is a number between 1 and 255, but not 99.
Search for the network location \\192.168.0.99\ to view the contents of the SSD. Once connected, a video folder should be accessible.
Q. How do I connect to my camera using the i-SPEED Control ONE or Control Multi-DAQ software?
First, ensure that the camera's IP address is not assigned to another device. Next, try disabling the firewall or antivirus software.
Q. I am having trouble connecting my CDUe to the camera. What should I do?
Ensure that the network cable is connected to both the CDUe and the camera before powering on either device.
Q. How do I make the Playback Loop function loop between my bookmarks?
Place your bookmarks on the playback bar of the CDUe. Make sure the Loop function is turned off. Navigate through the video until the current frame marker is between the bookmarks, then press Loop. The CDUe searches backward for the nearest bookmark, then forward to the next bookmark. The space between bookmarks is the loop size.
Q. How can I make my HD-SDI or HDMI display zoom when I zoom on the CDUe?
Press the Monitor button on the bottom left of the CDUe zoom screen. This enables the same zoom factor for the CDUe and the video output device.
Q. Will an i-SPEED 7 color camera see an 850nm laser?
No, the i-SPEED 7 color cameras have a infrared (IR) cut filter to improve color reproduction. This filter cannot be removed by the customer. We recommend a monochrome camera for this application.
Q. Are the batteries on the i-SPEED 7 hot-swappable?
To ensure you do not lose data, plug your camera into an external power supply before swapping out your batteries.
Q. Is my camera export restricted?
Any camera with specifications exceeding 225,000fps and/or 1 us shutter are export restricted. The i-SPEED 7 series is therefore export restricted and we can assist with this application process. Please contact us for more details. Note, i-SPEED 7 cameras can be performance restricted to fall below export restrictions.
Q. Is the i-SPEED Software Suite Compatible with Windows 10?
Yes, the i-Speed Suite is compatible with Windows 10.
Q. Is my lens compatible with your camera?
Our cameras can take a range of lenses (C-mount, F-mount, EF-mount etc) please contact our sales team who will provide a quote for a matching lens mount.
Q. Do i-SPEED cameras work with PIV applications?
Yes, the i-SPEED 7 cameras have a Random Snapshot mode which allows the camera to capture an image with every incoming sync signal (from a laser for example). For further information please see the iX Cameras guide to using i-SPEED 7 for Particle Image Velocimetry applications.
Q. Can I rent a camera?
Yes, we rent cameras in many countries. Contact a sales associate for more information.
Q. How do I get some training on the operation of the camera?
Your local distributor will be happy to set up training to help you get the most from your camera. Contact us to find your local distributor.
Q. I would like to get my camera serviced. Who do I contact?
Contact Tech Support here: Support Form
Q. Can the i-SPEED 3 camera log data while recording?
Yes, the camera can log data during recording with specific National Instruments data loggers and the Control Pro version of our software.
Q. Are i-SPEED cameras CE marked?
Yes the cameras are fully CE certified.
Q. Can I control my i-SPEED camera from a distance?
Yes the camera can be operated by Ethernet up to 100m. If longer distances are required, we recommend switched repeaters or a fiber extender.
Q. How long will the i-SPEED camera operate before I need to recharge the battery?
The internal battery will run the camera for approximately 1 hour.
Q. How far can the CDU be from my i-SPEED 3 camera?
The standard CDU lead is 3m but a 10m lead is available. If more than 10m is required, then up to 2 CDU repeaters can be used to achieve the maximum 30m.
Q. Can I use an electronic view finder with the i-SPEED cameras?
Yes, the i-SPEED 7 has dual HD-SDI video outputs and a single HDMI video output for attaching external monitors, view finders, and displays.
Q. What file format does the i-SPEED use to save video files?
The i-SPEED camera saves in .IXC format. This format can handle compressed or uncompressed images. If you would like to save in . AVI format, i-SPEED Viewer or i-SPEED Movie Maker allows you do this.
Q. Are i-SPEED cameras rated for High G applications?
All i-SPEED cameras come with a robust High-G rated version which is designed for industrial use. For more information on the specific G-Shock rating for individual cameras, refer to that cameras datasheet.
Q. What does my trigger position mean?
The camera by default is set to 50% trigger. This means that if a recording is 10 seconds, there will be 5 seconds of video before the trigger and 5 seconds after the trigger. If the camera is set to 20% trigger, there will be 2 seconds of video before the trigger and 8 seconds after.
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If you cannot find the answer to your question in our FAQs list, please contact our support department.


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